• Led Profit and Loss responsibilities for KAM East, overseeing operations in 6 countries in East Africa and actively pursuing market entry into Ethiopia. Integral member of the Customer Unit MTN Leadership Team.
• Managed a team with a direct reporting structure of 3 sales professionals and an indirect reporting team of over 150 professionals.
• Achieved increased market share by securing a five-year managed service contract in Rwanda.
• Surpassed account financial targets for four consecutive years (2017-2020) and achieved a super stretch on working capital in 2020.
• Successfully delivered seven digits business with a remarkable 15% year-over-year growth.
• Protected and increased Ericsson’s market share in Rwanda in 2017 amidst two challenging back-to-back RFQs.
• Successfully delivered the transformation project in Rwanda in 2017 (Phase 1 & 2), earning a nomination for the Best Network Transformation Project Award at AfricaCom 2018.
• Expanded Ericsson’s portfolio at MTN SEAGHA region by introducing a recurrent business for network optimization, positioning MTN Rwanda as the 2nd top in the technology pillar of the BRIGHT award in Dubai 2019.
• Successfully delivered the IPRAN project in Rwanda, serving as the 1st reference project for Ericsson CU MTN.
• Engaged actively with government authorities at Regulatory and Ministry levels in the region, focusing on supporting operator business cases for obtaining spectrum and licenses.
• Closed a Managed Service deal with MTN Rwanda for 5 years starting in 2021.
• Contributed significantly to Ericsson’s market share expansion in Africa, including breaking into South Sudan and securing a managed service deal in Uganda.
• Led various Ericsson CSR projects, such as the Ericsson Weather Data initiative in Rwanda and the Millennium Villages Project Phase 2, promoting comprehensive development in rural areas with a focus on mobile coverage and ICT growth for students.

• Accountable for MTN North Sudan and Djibouti Telecom Accounts, achieving outstanding growth in 2016, surpassing set targets.
• Developed a robust and aggressive business plan targeting MTN CIO organization, contributing to exceptional account growth.
• Successfully restored relations with C-Level executives at MTN and Djibouti Telecom, fostering positive collaborations.
• Secured Ericsson’s IT footprint within MTN Sudan post a core vendor swap, leading to continuous growth in the OSS/BSS business, valued at six digits deals.
• Pioneered the first Industry and Society initiative, a Smart City project in Djibouti, creating a groundbreaking opportunity.
• Commercially introduced the first Ericsson Software Model in the region, establishing Ericsson as a trusted advisor for MTN IT and Djibouti Telecom.
• Planned and executed Djibouti Telecom’s account growth strategy, securing a 5-year market share until 2022 with a business size of around seven digits deal size.
• Engaged with Ministers and C-Level executives in the Horn of Africa countries – Sudan & Djibouti.
• Recognized as the 2016 Sales Professional of the Year in the Middle East Region.
• Initiated a partnership CSR program between Ericsson and Djibouti University, focusing on developing telecom knowledge.
• Demonstrated expertise in business delivery while fully complying with US embargo sanctions.
• Collaborated effectively with Key Account Managers to foster customer business growth.
• Initiated and drove customer dialogues, building on existing business relationships and earning recognition as a key player to Zain Sudan’s success.
• Effectively communicated Zain Sudan’s visions, strategies, and requirements within Ericsson forums.
• Evaluated Ericsson’s DGS (Digital Global Services) strategy and plans against Zain’s strategic plans, resulting in a mutually agreed DGS evolution roadmap.
• Ensured a comprehensive understanding of local market dynamics and the competitive landscape.
• Played a pivotal role in a global Managed Services Benchmarking initiative, part of a tiger team overseeing the top 55 key contracts worldwide.
• Introduced a comprehensive dashboard featuring key indicators and best practices learned from the initiative.
• Led the solution implementation for the pioneering shared RAN project in Ireland, operating at the NMS (Network Management System) level.
• Served as the End-to-End Program Manager for the portfolio product development.
• Consistently planned and ensured the high-quality end-to-end delivery of Ericsson Network IQ (ENIQ) Statistics versions 12.2, 12.3, and 13A to a global market.
• Successfully facilitated the on-time delivery of Plan Build & Optimize products (xNetManager, xNetHealing, xNetDimension, xACP, xAFP) versions 13.0 and 13.1 to a global market.
• Managed and executed product scope management to maximize customer satisfaction and return on investment.
• Planned and executed assessments for product lifecycle and product marketing decisions.
• Managed and actively participated in a customer support team spanning two geographical locations (Athlone/Hyderabad), overseeing a multinational and multicultural team. The team’s primary focus was on Fault Management within the Network Management System OSS.
• Functioned as the Single Point of Contact and Subject Matter Expert for Service Assurance Products, specifically OSS Navigator. Executed root cause analysis and effectively managed customer escalations directed towards the global design organization.

Diploma in Software Project Management

MSc in Software Engineering